Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical delivery timeframe for furniture orders?
Most in-stock furniture items are delivered within 7-14 business days. Custom or made-to-order pieces may take 4-8 weeks depending on the manufacturer and shipping location.
Do you offer White Glove delivery and assembly?
Yes, we offer a premium White Glove service for an additional fee. This includes professional delivery into your room of choice, full assembly, and removal of all packaging materials.
What is Watson's return policy for home decor?
We offer a 30-day return window for most home decor items in original condition. Please note that large furniture pieces may be subject to a 15% restocking fee unless they arrive damaged.
Are your wood products sustainably sourced?
At Watson's, we prioritize sustainability. The majority of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking link. For large freight deliveries, the carrier will contact you directly to schedule a specific delivery window.
Does Watson's offer financing options for larger purchases?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select your preferred financing option at the checkout page.